Operation Associate, Omnicommerce

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team
GrabFood Omnicommerce is a growing team responsible for growing omnicommerce solutions in the market. We make an impact by making critical decisions to serve the lives of merchant-partners and providing best offers for our consumers. If this excites you, you should join our team!

Get to know the Role
We are looking for an Operation Associate to lead analytical and strategic projects to improve how we operationalize our business. We believe a successful candidate is detail-oriented, result-oriented, and has good stakeholder management skills, but if you believe you have what it takes then we’d love to hear from you either way.

The Day-to-Day Activities

• Strategize and manage our dine-in page, working closely with eater ops, marketing and strategy and planning in managing the assets.
• Lead operational initiatives to improve our eaters and merchant experience on the platform, resolving cancellations and consumer unhappy path
• Run data analysis on brand level to share insights and recommendation of tailored brand strategy
• Work closely with sales team and strategy & planning team to improve acquisition process, onboarding flow and merchant education 
• Build strong local operational processes, working with local and country teams.

The Must-Haves

• Possess Heart, Hunger, Honour and Humility
• 1-3 years of relevant work experience in consulting, operations management, financial services, or start-up/tech industry.
• Self-starter and independent learner who takes ownership for tasks on-hand and initiative to challenge the status quo.
• Strong analytical ability, comfortable with analyzing data to make decisions.
• Experience in managing people and stakeholder experience. Understand how to build processes, with great communication/interpersonal skills.
• Fluent in English communication including reading/writing.
• Strong working knowledge to build processes, with great communication/interpersonal skills.
• Experience with SQL is highly desired.
• Location in Jakarta

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.