Operational Officer

Assist the Operational Manager in coordinating guest services, including check-ins, check-outs, and addressing guest inquiries and concerns in a prompt and professional manner.

Support human resources functions, including recruitment, onboarding, scheduling, and staff training and development.

Assist with maintenance and housekeeping operations, ensuring that villas are well-maintained and cleaned to the highest standards.

Help manage operational budgets, track expenses, and ensure cost-effectiveness while maintaining quality service delivery.

Assist in inventory management, including ordering supplies, maintaining stock levels, and conducting regular inventory audits.

Collaborate with internal teams and external vendors to ensure smooth execution of operational tasks and projects.

Provide administrative support to the Operational Manager, including preparing reports, scheduling meetings, and handling correspondence.

Qualifications:

Previous experience in the hospitality or real estate industry. (minimum two years of experience)

Strong interpersonal and communication skills, with the ability to interact effectively with guests, staff, and stakeholders.

Ability to work well under pressure and adapt to changing priorities in a fast-paced environment.

Demonstrated initiative and ability to take ownership of tasks and projects.

Highly organized with strong attention to detail and a focus on efficiency and accuracy.

Responsible and trustworthy, with a commitment to upholding ethical standards and company values.

Proficiency in Microsoft Office Suite and other relevant software applications.

Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.