Operations - Shopee Express, Trainer

Job Description

DepartmentOperations LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:

• Review and evaluate training SOP for Shopee Express customer-facing functions
• Formulate training material and methods that can be implemented to all of Shopee Express front liners across Indonesia
• Arrange and deliver the Shopee Express front liners training execution
• Monitor the implementation and effectiveness of the training program
• Responsible for the training administration and report

Requirements:

• At least a Bachelor's degree from any major
• At least 5 years of experience in handling end to the end training processes, experience in handling a customer-facing function training is preferably
• Ability to communicate and high willingness to collaborate
• Excellent problem analysis and problem-solving is required