AlamatPurpose / Mission :
Provide Order Management and support to the Sales Team, with the objective of achieving organization’s sales & profit targets and meeting team objectives.
Accountabilities : Functional :
Functional :
- To execute Customer Service strategy.
- To deliver performance levels as outlined in the adidas group standards.
- Provide operational support for customer related functions on ordering tool. Coordinate and ensure the system is all setup prior to the trade show.
- To submit accurately customer pre-orders in the system.
- To submit clearance orders in the system.
- To process and send out the order confirmations.
- To collect reactively re-orders for Customers.
- To adjust order book according to delivery information & SEA team feedback then inform customers and sales team on the impact.
- To generate & compile inventory data to ensure healthy stocks level at all times.
- To proceed customer order confirmation.
- To communicate cross-functional between internal interfaces.
- To manage the return request from customer
Controlling :
- To measure progress on own KPIs
- To report to all superiors along MIS guidelines
- To ensure efficient weekly - monthly forecasting & reporting
- To monitor and report on order status and compliance at a customer level.
Compliances :
- To observe both global and local policies and procedures in all dealings.
- Support APAC changes and directions.
- Perform other tasks as may be assigned from time to time.
Professional background / Experience :
- Minimum of 2 years' experience in Order Management and Inventory Management
- Have experience working in apparel / fashion / Footwear or FMCG and Sports retail is preferred.
- Degree or Diploma Logistics Management
- Familiar with SAP is a must.
- Advance knowledge in operation MS Excel, MS Word and MS PPT.
- Good English communication
Competencies :
- Communicate with Others
- Managing Relationship & Diversity
- Planning &Organizing
- Analysis & Problem solving
- Learning & self-development
