Pbx / Telephone Operator - Full-Time

At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people’s lives.

Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than not falling, or obtaining equal parts of something. It is a process that is organic, evolving, and perpetually moving toward equilibrium.

Your passion, your life, your work – in balance.

Our Robust Benefit Package Includes:

·        iAm Days to spend a paid 8 hours experiencing Miraval, twice per year

·        Participation in our iFlex work schedule options, which may include 4 day workweeks, remote workdays, and flexible start times**

·        Up to $500 in Wellbeing or Tuition Reimbursement for personal and professional growth

·        Complimentary daily colleague meals

·        Competitive wages

·        Generous Paid Time Off program

·        Retirement Savings Plan

·        Employee stock purchase plan

·        Discounted and FREE Hyatt Hotel nights*

·        Access to resort facilities (fitness center, spa, and programming)

*Full-Time Colleague Only: Health, dental, and vision benefits, Free Hyatt Hotel nights

**Options available based on department

***Exact benefit package is dependent on employment status

The PBX Operator is at the heart of the resort and is in many instances the first and last interaction our guests have with us. This position is responsible for handling incoming and outgoing phone calls; responding to guest requests; learning and disseminating basic hotel information; and being knowledgeable of procedures and techniques necessary for the smooth operation of the department. The PBX Operator is required to display exceptional customer service, possess excellent phone manner, a working knowledge of computers and phone systems and be able to think and act independently as appropriate for situations that may arise.

Duties and Responsibilities:

• Answering all incoming calls in courteous manner
• Connecting guests and employees to the appropriate extensions
• Be familiar with hotel, its services and the local area.
• Following through in resolving guest issues and/or requests accurately
• Handling all emergencies according to established resort procedures.
• Distributing messages for guests and employees
• Dispatching calls to Engineering, Housekeeping and Security via the 2-way radio
• Applicants should be able to remain poised during periods of high-volume and stressful situations.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• At least one year of related switchboard experience in a resort/hotel environment is preferred
• Listening and verbal skills to answer and respond to guest's inquiries by telephone
• Prior customer service experience and skills
• Courteous and clear speaking voice
• Excellent communication skills - read, write and speak English fluently
• Ability to use the computer, manipulate keyboard and mouse

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.