Product Specialist  

Duties and Responsibilities

A. Product Management

Maintain responsibility for tracking key metrics across a portfolio of IT Learning products and services

Serve as an expert about the ACAD Training Services, the product manager will assist salespeople in optimizing sales and market presence.

Serve as an intermediary between ACAD Sales team and Vendor Partners about the ACAD Learning products, the product manager will assist salespeople in negotiating pricing, discounting, scheduling, etc. for partner-delivered offerings

Determines product pricing by utilizing market research data; reviewing service and sales costs; specifying volume; costing special and customized orders

B. Portfolio and Partner Management

Determines product pricing by utilizing market research data; reviewing service and sales costs; specifying volume; costing special and customized orders

Manage the existing vendor partners and suppliers in terms of course delivery logistics, service fulfillment, billing and monitoring of service-level agreements

Evaluate potential suppliers using developed and agreed criteria to support alignment and understanding of the expectations and requirements of engagement

Monitor and report on the performance of selected vendors to ensure delivery in line with contractual obligations and performance metrics

Manage outward communication to vendors to facilitate understanding and awareness of organizational strategic direction, changes and challenges

Manage the interaction between vendors and internal program delivery leaders to provide adequate visibility of interdependent initiatives and programs

Liaise with procurement partners to review, report on and revise contractual agreements as necessary

Manage the balance in vendor relationships to support the achievement of agreed commercial outcomes

C. Marketing Management

Manage the balance in vendor relationships to support the achievement of agreed commercial outcomes

Combines sales, marketing and product knowledge of IT Certification Courses to conduct market research, and design a marketing strategy, in order to promote a ACAD product

Obtains product market information by working with the sales manager to develop product sales strategies

Minimum Education

Bachelor’s degree in marketing, communication, advertising, business administration, or IT-related course

Minimum Experience/Training

2-4 years of experience in the IT field - familiarity with Cisco, Microsoft, CompTIA, ITIL, Project Management and other certification programs is very advantageous

2-3 years professional experience in Procurement, Vendor Management or Supply Chain Management highly regarded

Demonstrable work experience in Category Management, Supply Chain, Vendor Management or Procurement, including all aspects of strategy sourcing development and executio

Competency

Proven customer focus, interpersonal and communications skills to ensure consistent messages are communicated to internal customers / stakeholders, able to work well in a team environment and adhere to the highest ethical standards

Demonstrated high level organizational and time management skills

Ability to apply lateral thinking to issues and develop new and innovative solutions to problems/target areas

Ability to create and analyze reports using Microsoft Excel and PowerPoint is expected individuals who have previous experience in marketing , communication, advertising, business administration, or IT-related industry

Required to be a person of great resourcefulness and creativity, and market-sensing abilities

Should have the ability to communicate their ideas and insights effectively to a team of marketing specialists, salespeople and executive management

Ability to work independently and as part of a team – especially in complex and ambiguous work environments

Able to adapt a cross-functional teamwork, provide executive and customer presentations

Enthusiastic about consumer and end-user experiences; has a passion for bringing innovative learning products to both local and global markets