Remote Customer Service Team Lead

We are Telemarketing Agency, as well as a partner of Zoho, or IT business solutions reseller located in Australia.

We have an exciting opportunity for a remote back-office support or assistant. We are open to considering 20 hours a week, or 40 hours a week, dependant on your desired working hours, as experience and salary expectations.

Hours of work would be during Australian Business hours Sydney time 9am to 5pm.

Job Requirements:

• Screening and recruitment of call agents
• Onboarding and training of call agents
• Quality Control of call agents, in terms of call monitoring, ensuring calls are logged correctly and procedures followed, providing call agent feedback and coaching.
• Ensuring telemarketing campaign targets are met in terms KPI’s, score cards and targets.
• Improving reports, systems, procedures, operations, and software to streamline, systemise and automate.
• Some sort of IT experience in terms of managing call center software, setting up dashboards, reports, business analytics etc would be highly regarded.
• Experience in using and managing Call Center Software, CRM’s ideally Zoho CRM, even better experience using Zoho Workplace (Zoho’s equivalent of Office365) would be ideal.
• Assist in growing the business in terms of expanding offerings as far as the depth and range of services.
• Marketing skills in terms of Linkedin, SEO, lead generation or other marketing services that would assist in growing the business would be highly regarded, but not required.

Requirements:

• Have experience aligned with Job Description above.
• Proven intermediate IT skills in office suite of solutions, whether Google Apps, Office 365 or Zoho Workplace, using CRM’s, Call Center Software etc.
• Intermediate typing speed of 30 plus words per minute
• Excellent English communication skills in Written and Verbal communication
• Minimum of high school equivalent of education and ideally tertiary education
• Essential: reliable, stable and internet connection, your connection must be Ethernet or cabled, we find that Wi-Fi is too unstable the many video meetings required as far as training, coaching, requirement etc.
• Good reliable computer or laptop, Windows or Linux OS required, our software will not work with Apple Mac
• A good home work environment, reasonably quiet and productive, no young kids.
• Headset, ideally noise cancelling

The rate on offer will be based on experience.

You will be required to login to Hubstaff which is an online productivity and tracking tool that will take regular screen shots as well as monitor productivity in terms of key strokes and mouse clicks, you will be paid weekly the following Wednesday of each works week via Wise.

Do Not Call: We will contact you if you are short listed for an interview, which will be completed online.

Please Note: All applications must provide a cover letter outlining why you think you would be a good fit for the role, outlining what similar experience you have, as well as a resume.

You should also be able to provide 2 to 3 good work references on request.

Job Type: Part-time

Part-time hours: 20-40 per week

Salary: Up to Php 420,000.00 per year

Experience:

Call Agent Team Leading: 5 years (Preferred)

Expected Start Date: 12/06/2023

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