AlamatThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Deskripsi Pekerjaan :
- Memantau proses inbound, sortation, & outbound, sampai ke bagian 3PL / linehaul.
- Monitoring proses sortation & memastikan semua sesuai SOP.
- Memantau dan melaporkan proses retur paket ke seller, penyerahan paket, dan proses misroute.
- Memantau dan melaporkan paket yang rusak.
- Menerapkan 5S (sort, set in order, shine, standardize, sustain).
