Sales Associate

Sales Associate

Job Duties:

1. Customer Engagement:

   - Greet and assist customers with a personalized approach, providing an exceptional shopping experience.

   - Understand customer needs and preferences to recommend products and create lasting relationships.

2. Product Knowledge:

   - Demonstrate an in-depth knowledge of luxury items, including materials, craftsmanship, and brand history.

   - Stay informed about the latest trends in the market.

3. Sales and Targets:

   - Meet and exceed sales targets through effective product presentation and persuasive selling techniques.

   - Upsell and cross-sell products to enhance the customer's shopping experience.

4. Visual Merchandising:

   - Contribute to maintaining an aesthetically pleasing store environment through proper product placement and displays.

   - Ensure the store reflects the luxury brand's image and standards.

5. Customer Service:

   - Handle customer inquiries, returns, and exchanges with professionalism and efficiency.

   - Resolve customer concerns to uphold the store's reputation for exceptional service.

6. Stock Management:

   - Assist with inventory management, restocking shelves, and maintaining organized product displays.

   - Monitor product levels and communicate restocking needs to management.

Requirements Profile:

1. Education:

   - High school diploma or equivalent; additional education in sales or retail management is a plus.

2. Experience:

   - Previous experience in luxury retail sales is preferred but not mandatory.

   - Proven success in meeting or exceeding sales targets.

Skills:

1. Customer Focus:

   - Ability to understand and anticipate customer needs in a luxury retail environment.

   - Excellent interpersonal skills to build rapport with a diverse clientele.

2. Communication:

   - Strong verbal communication skills to articulate product features and benefits ( both English and Bahasa Indonesia)

   - Ability to listen actively and respond effectively to customer inquiries.

3. Salesmanship:

   - Persuasive selling skills and the ability to upsell premium products.

   - Confidence in closing sales and overcoming objections.

Personal Skills:

1. Professionalism:

   - Maintain a polished appearance and adhere to the brand's standards of professionalism.

2. Adaptability:

   - Flexibility to work in a dynamic retail environment and adapt to changing priorities.

3. Team Player:

   - Collaborate effectively with colleagues and contribute to a positive team environment.

4. Attention to Detail:

   - Keen attention to detail in visual merchandising and handling luxury products.