AlamatDeskripsi
Job Description Primary Responsibilities Sales Management· Achieve daily targeted number of sales calls with effectiveness· Develop business leads update for the Hotel on timely basis· Prepare monthly list of accounts to penetrate for the following month· Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts· Prepare monthly action plan to maximize the production of main market segment· Perform monthly review account profile on room nights production with their average rate and catering business productions· Monitor competitors' rate strategy, account penetration and marketing activities to maintain a competitive edge· Fully responsible of accounts under his/her management; including business production, updating profile and contracting or renewing contracts· Update management on VIP arrivals, meet and greet accordingly· Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue· Conduct negotiations to achieve the best profit and rates for the Hotel· Attend hotel clients and local community business events to network and maintain high visibility· Update Director of Sales & Distribution on market trends and business leads Team Management· Interview, select and recruit direct reports when necessary · Identify and develop team members with potential· Conduct performance review with the team· Constantly monitor team members' appearance, attitude and degree of professionalism· Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business Other Responsibilities· Attend all briefings, meetings and training as assigned by management· Maintain a high standard of personal appearance and hygiene at all times· Be aware of the hotel fire & life safety/emergency procedures· Perform other reasonable duties assigned by the assigned by the Management Main Complexity/Critical Issues in The Job· Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed Work Experience- Strong leadership, interpersonal and training skills
- Minimum of 2 Years experiences in 5-star International chain hotels with the similar capacity in Surabaya
- Excellent reading, writing and oral proficiency in English language
- Proficient in Microsoft Office application, especially MS Outlook, Excel, Word & Power Point
- Results and service oriented with an eye for details
- A team player & builder
- A motivator & self-starter
- Fun personality
- Open-minded characteristics Benefits
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
