Primary Responsibilities

Sales Management

·        Achieve daily targeted number of sales calls with effectiveness

·        Develop business leads update for the Hotel on timely basis

·        Prepare monthly list of accounts to penetrate for the following month

·        Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts

·        Prepare monthly action plan to maximize the production of main market segment

·        Perform monthly review account profile on room nights production with their average rate and catering business productions

·        Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge

·        Fully responsible of accounts under his/her management; including business production, updating profile and contracting or renewing contracts

·        Update management on VIP arrivals, meet and greet accordingly

·        Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

·        Conduct negotiations to achieve the best profit and rates for the Hotel

·        Attend hotel clients and local community business events to network and maintain high visibility

·        Update Director of Sales & Distribution on market trends and business leads

Team Management

·        Interview, select and recruit direct reports when necessary

·        Identify and develop team members with potential

·        Conduct performance review with the team

·        Constantly monitor team members’ appearance, attitude and degree of professionalism

·        Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

·        Attend all briefings, meetings and training as assigned by management

·        Maintain a high standard of personal appearance and hygiene at all times

·        Be aware of the hotel fire & life safety/emergency procedures

·        Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical Issues in The Job

·        Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests

Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed 

•      Strong leadership, interpersonal and training skills

•      Minimum of 2 Years experiences in 5-star International chain hotels with the similar capacity in Surabaya

•      Excellent reading, writing and oral proficiency in English language

•      Proficient in Microsoft Office application, especially MS Outlook, Excel, Word & PowerPoint

•      Results and service oriented with an eye for details

•      A team player & builder

•      A motivator & self-starter

•      Fun personality

•      Open-minded characteristics

•      Employee benefit card offering discounted rates in Accor worldwide

•      Learning programs through our Academies and the opportunity to earn qualifications while you work 

•      Opportunity to develop your talent and grow within your property and across the world

•      Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21