Service Delivery Manager

• Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
• Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
• Works with functional areas or departments to interpret and plan projects or workload forecasts.
• Manages and approves expenditures for accounts in line with the established policies and procedures.
• Manages complex relationships between delivery and consumer groups to ensure good client relations.
• Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.
• Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
• Supports developing new business proposals and introduces new technology to enhance business solutions.
• Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
• Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business administration, engineering, information systems or related field preferred
• Nine or more years of support services, project, or program experience
• Five or more years of leadership or supervisory experience
• Experience working with the technology industry
• Experience working with company products and operating systems

• Good project management skills
• Good analytical and problem solving skills
• Good interpersonal skills to interact with customers and team members
• Good leadership and organizational skills
• Good communication skills
• Good skills in managing to contracts and budgets
• Good relationship building skills
• Ability to work in a team environment
• Willingness to travel

• Office environment

DXC Technology