Act as a liaison between IT and business units by:
- Opening and maintaining lines of communication to monitor and improve business unit satisfaction with IT
- Providing a single point of contact for business units into IT and acts as a conduit between the two organizations
- Making recommendations for product enhancements
Analyze, develop and configure business processes and IT data structures.
Translate business objectives and requirements into functional and system specifications.
Create and generate detailed project documentation.
Interact with clients to understand their business needs and requirements.
Ensure project is completed on time within the budgetary limits, and in line with business objectives on projects.
Participate in root cause analysis to recommend product enhancements or other appropriate actions to improve productivity for both the business units and IT.