Spa Guest Service Agent

Duties and Responsibilities 

As Guest Service Attendant, I will assume full responsibility for the efficient operation in the following: 

· Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards. 

· Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day. 

· Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas. · Remove and replace towels and amenities in the spa common areas (included wet areas) as needed. · Ensure retail is offered appropriately to the guests and retail area is set up as per standards. 

· Answer the telephone and email communications. 

· Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. 

· Strictly adhere to LQA standards and guest comments.

Qualifications 

To execute the position of Guest Service Attendant, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following: 

· High school diploma or equivalent and at least 2 years’ experience in a similar luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.

 · Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness. 

· Fluent in English; I understand that additional languages are preferred. 

· Indonesia nationality only 

The above is intended to provide an overview of the role and responsibilities for a Guest Service Attendant at Six Senses (name) It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position. Six Senses (name) is an equal opportunity employer. This policy applies to all terms and conditions of employment.