Job Description
Location
Jakarta
Work Type
Permanent
Application Posted
September 7, 2021
About the RoleAs our Special Project Associate, you'll take the wheel in identifying our customers and driver partners' various pain points in efforts to improve their experiences using our 2 Wheel and 4 Wheel Transport products and to drive product improvements for the team. An integral player within the Service Excellence team, and a constant collaborator with the Transport Product, Drive Trust & Safety, and the larger CARE team, you'll help craft a strategic plan to improve the team's efficiency and business processes moving forward and work to reduce transport defect rates. Your work will ensure that our customers and driver partners get the attention, experience, and opportunities they deserve while getting to see this impact in their everyday lives.
What You Will Do
- Monitor Transport & Logistic Product defect rates & provide insights/proposals to the Transport & Logistic Product team to reduce these rates
- Engage with the Driver Trust & Safety, Life-Cycle, and Experience teams to work on initiatives to reduce defect rates caused by drivers
- Be the contact person for the CARE team, providing updates for new initiatives within the Transport & Logistic products
- Work with CareTech team to build Transport and Logistic ticket automation
What You Will Need
- A Bachelor's degree with at least 3 years of experience in the process or product improvement area
- Experience managing projects / initiatives related to process and operations
- Strong analytical and problem solving skills
- Strong interpersonal & communication abilities
- Fluent in English (written & spoken)