Store Supervisor

Qualification:

• Minimum Diploma (D3) any major, but S1 (Bachelor Degree) of economic management will be an advantage
• Minimum 2 years’ experience as a Store Supervisor in the Jewelry Retail industry
• Excellent problem solving and analytical thinking, strong leadership skill, and good communication skill
• Able to implement POAC (planning, organizing, actuating, controlling)
• Highly motivated, can work under pressure, able to work as an individual and in a team
• Ability to lead and manage a team of employees
• Excellent written and verbal communication skills in Bahasa and English
• Oriented result and good attention to detail
• Willing to work in flexible working hours and shifting schedule including weekend, and public holidays (6 days work and 1 day off)
• Able to use Ms. Office (Word, Excel, PowerPoint)
• Target oriented, services excellent, hard worker
• Excellent knowledge of retail management software/POS
• Will be place in Bali and willing to handle shops in several places

Responsibilities:

• Monitor all store operations and allocating responsibilities for personnel in the area
• Manage Stores sales growth and minimum stock levels
• Dealing with complaints from customers to maintain Stores reputation
• Planning and overseeing in-store promotional events or display
• Keeping abreast of market trends to determine the need for improvements in the store
• Make a sales analysis and revenue reports
• Develop business strategies to increase the number of customers, sales and profits.
• Effectively lead, motivate, train, guide and supervise store staff.
• Ensure optimal store service to create high customer satisfaction
• Manage work schedules, permits, and other tasks for store staff.
• Maintain the cleanliness, condition and atmosphere of the shop so that customers feel comfortable.
• Supervise store administration and ensure the work of administrative staff is in accordance with applicable regulations and procedures.
• Analyze and report purchasing trends and customer needs.
• Handle problems arising from staff or customers, including complaints and criticism.
• Conduct staff performance assessments.
• .Design the layout and appearance of the shop as attractive as possible
• Identifies current and future customers requirements by establishing relations with potential and actual customers
• To achieve the sales targets and increasing profits
• Responsible for department store day to day overall operation including but not limited to :

1. Sales associate
2. Cashier
3. Product Availability
4. Visual merchandising
5. Store ambiances
6. Store standard service level
7. Standard operating procedure

• Analyze sales, inventory and monitor expenses
• To take an immediate decision regarding operation matter based on standard procedure
• Completes store operational requirements by scheduling and assigning employees, following up on works results
• Optimize available resources to achieve maximum sales performance and excellent customer services
• Maintains store staff by recruiting, selecting, orienting, and training employees
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
• Identifies current and future customers requirements by establishing relations with potential and actual customers