Support Engineer

Job Responsibility

• Identifying hardware, diagnosing, repairing faults, software solutions and troubleshooting technical issues.
• Deploy, Install and configure set of hardware and software, and provide on-site training and support services.
• Managing multiple casees and activities as assigned by following SOP and provide pre and post activity repaort as and when required.
• Able to work ad hoc or project basis. Such as deployment, handover, standby, Go Live, corrective & peventive maintenance.
• Managing maintenance stock daily updates after usage.
• Provide technical support to other teams with resolution as and when needed or assigned.
• Following Standard Operating Procedure (SOP) for proper escalation based on Service Level Agreement (SLA) by projects.
  

• Diploma in Computer Science or Information Technology.
• Prior at least basic experience in technical support or similar role.
• Attention to details with excellent problem- solving and analytical skills.
• Excellence interpersonal skills.
• Excellence time management skills and punctual.
• Able to work flexible hours including weekends; willing to travel.
• Good written and verbal communication.
• Open for Malaysian only.
• Valid passport for travel.
• Physically fit to carry hardware.
  

• Medical Insurance
• Reimbursable travel expenses & parking