Support Engineer

Responsibilities:

• Installing and configuring computer hardware, software, system, and networks
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical customer support across the company (this may be in person or over the phone)
• Repairing and replacing equipment as necessary
• Ready to be mobile from one place to another place
• Measure service satisfaction levels
• Managing and upholding the troubleshooting escalation process
• Assisting with IT equipment sourcing and budgeting
• Providing guidance needed to IT Support Team
• Maintain deployment and versioning of application

Requirements:

• At least 6 months - 1 year experience as Support Engineer
• Hands-on experience with Linux operating systems
• Experience in using Linux Commands, database queries, and analyzing Log System
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving, written/verbal communication, and presentation skills
• Ability to provide step-by-step technical help, both written and verbal
• Willing to work on-site if needed