Team Leader English Campaign

Deskripsi Pekerjaan

The ideal candidiates must have minimal 2 years' experience in the same role as Team Leader in Customer Service industry. You will be responsible for managing Customer Service team.

Qualification

• Graduate in any major with minimum diploma.
• GPA 2.75 minimum.
• Willing to work in shifting schedule, has experience in same role.
• Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
• Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.
• Good at organizing performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover.