Team Leader Outbound - Telesales

Key Responsibilities

• Responsible for the day-to-day supervision of a group of telesales associates including work and attendance monitoring by organization policy and applicable legal requirements
• Effectively coach direct reports on their performance regularly to ensure performance metrics are achieved  at a minimum weekly
• Identify performance-related issues, develop an action plan for improvement, and implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies, and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Desired Skills:

• Associate's degree in a related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong English communication skills, both written and verbal
• Ability to lead the team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach, and provide direction to a team of employees
• Willingness to work a flexible schedule