Technical Engineer - Industrial Automation

Job Description:

Pre-Sales and Project Development:

• Identify customer needs and pain points: Understand the customer's business processes, automation challenges, and desired outcomes.
• Propose solutions: Recommend Rockwell Automation products and systems that address the customer's needs, considering factors like budget, existing infrastructure, and scalability.
• Develop project proposals: Create detailed proposals outlining the scope of work, timeline, estimated costs, and expected benefits.
• Present solutions to customers: Effectively communicate the value proposition of Rockwell Automation products and demonstrate how they can solve the customer's problems.

Technical Expertise and Support:

• Provide technical guidance: Advise customers on product selection, system configuration, installation, and troubleshooting.
• Develop and deliver training: Train customer personnel on the operation and maintenance of Rockwell Automation products and systems.
• Stay up-to-date on new technologies: Maintain knowledge of the latest Rockwell Automation products and solutions through ongoing training and certification programs.
• Collaborate with Rockwell Automation: Work closely with Rockwell Automation representatives to ensure customer satisfaction and resolve technical issues.

Ongoing Project Management and Support:

• Manage project implementation: Oversee the installation, commissioning, and startup of Rockwell Automation systems.
• Provide ongoing support: Answer customer questions, troubleshoot problems, and offer technical assistance after the initial project is completed.
• Develop customer relationships: Build strong relationships with customers and act as a trusted advisor on automation matters.
• Report and analyze data: Collect and analyze data from customer systems to identify opportunities for improvement and optimize performance.

Additional responsibilities may include:

• Contributing to marketing and sales initiatives by demonstrating Rockwell Automation products and solutions at trade shows or customer events.
• Conducting market research and identifying new business opportunities.
• Participating in professional development activities to stay current in the automation industry.
• Manage project implementation: Oversee the installation, commissioning, and startup of Rockwell Automation systems.
• Provide ongoing support: Answer customer questions, troubleshoot problems, and offer technical assistance after the initial project is completed.
• Develop customer relationships: Build strong relationships with customers and act as a trusted advisor on automation matters.
• Report and analyze data: Collect and analyze data from customer systems to identify opportunities for improvement and optimize performance.

Additional responsibilities may include:

• Contributing to marketing and sales initiatives by demonstrating Rockwell Automation products and solutions at trade shows or customer events.
• Conducting market research and identifying new business opportunities.
• Participating in professional development activities to stay current in the automation industry.