Technical Services Manager

We're Hiring!

Technical Services Manager(Jakarta)

At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape, Mosquito Management, and Range & Pasture.

Envu brings together diverse points of view to look beyond chemistry and dare to explore new paths forward. Guided by our inclusive culture, we embrace change and flexibility, tackling our customers toughest challenges proactively, passionately and with an entrepreneurial spirit.

We pursue our ambitions collaboratively because we know that a unified and empowered team is an unstoppable force, allowing us to achieve our vision of healthy environments for everyone, everywhere. Join Us.

FUNCTION: Manager - Technical Services (Jakarta)

LOCATION: Jakarta, Indonesia

JOBTYPE: Permanent

ROLESENIORITY: Managerial

GET TO KNOW YOUR AREA:

Optimize sales effectiveness & business performance : reinforce regional business delivering technical & operational support with customer vision.

• Focused leader: Master the entire technical value chain of our segments (competition, operational practices, portfolio optimization, trainings & other technical collaterals) to maximize sales.
• Trusted partner: Provide actionable technical expertise down to countries, distributors, end-users to build trust and ensure customer's satisfaction.
• Environmental visionary: Build products application programs & deliver technical support with a focus on safe use of our products.

YOUR MISSION WILL BE TO:

OWNERSHIP

• Cascade technical & operational expertise.

- Support Sales Team to gain customer confidence.

- Internal: Trainings, stakeholder management, tradeshows support.

- Customer product support: stewardship, trainings, technical advisory, product and quality complaint troubleshooting.

- Record customer interactions in CRM.

• Collect and consolidate technical insights.

- Connect and engage with key customers and end users to gather user feedback and product insights.

- Plan and conduct see-to-believe and benchmarking trials to create confidence, gather technical insights and optimize treatment program.

- Execute registration and exploration trials under guidance of Solution Development.

- Order samples for both TS trials and commercial uses.

• Support Marketing.

- Activation plan support, e.g. presentation.

- Competitive comparison, technical & operational inputs to MK portfolio.

- Other technical contents: FAQ, videos, customers feedback etc.

• Steer Tech Services activity within the country.

- Ensure that Tech Services activities in country are aligned with governance and country/region priority.

- OPEX and T&E planning & steering.

CONTRIBUTOR

• Products development: Provide customers feedback to SD prior products launch (pre-project & project phases) with a focus on operability.
• Strategy: Report customers feedback & competitive insights to regional TS Head and Country Head for strategy definition.
• Sales targets achievement & customers satisfaction.

KEY ENABLERS

• Close interactions with Sales and MK Activation on activation plan, share market trends and competition innovations to market.
• Close interactions with SD to communicate on project progress.

KEY WORKING RELATIONS:

• Internal SEA Cluster Head, Country head, Commercial Manager, Plantation Segment manager, Territory managers, Business Support, Marketing team, Technical Services Manager. 3rd Party staff, Regional & Global technical & innovation team.

• External - Plantation companies, PCOs, Public health specialists, R&D, Quality control, estate management teams), Distributors, sub distributors, research institutions, Industry Associations, RSPO.

ARE YOU READY FOR THE ROLE

Main requirements:

• Engineering / University degree in agronomy / biology / chemistry.
• Minimum 5-10 years of hands on technical field experience: sales, development or similar roles.
• Strong analytical mind with excellent data collection and problem-solving attitude. High need to be able to pay attention to details.
• Solid Entrepreneurial & structured mindset. Need to be able to plan, anticipate, benchmark, troubleshoot and innovate with focus on sales impact.
• Outstanding communication abilities and interpersonal skills to effectively network & interact with a large variety of stakeholders coming from different levels, technical & cultural horizons (internal & external).
• High level of perseverance & resilience, autonomy and ability to work collaboratively in a fast-paced environment.
• Willingness to travel for on-site visits and occasional out-of-region training.
• English at professional level required.

Envu is committed to diversity in all aspects for all employees and candidates, regardless of ethnicity, color, race, religion, origin, age, gender, gender identity or expression, sexual orientation, or other conditions. And all opportunities are open to people with disabilities.

By applying for this position, you agree that your personal data are going to be processed and recorded by Envu for recruitment purposes only. For candidates who are not selected for this position, personal data will be kept for a period of two years and then permanently deleted.