Alamat
Bentuk pekerjaan- Oversees and/or coordinates maintenance/repair work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping, and janitorial work.
- Responds to client inquires and complaints. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
- Performs facilities inspections and prepares reports.
- May coordinate and manage move, add and change activities.
- Assists in the preparation of operating and capital budgets.
- Manages vendor relationships and trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.
- Reviews periodic reports including financials, and explains variances. Works with finance team to correct errors.
EDUCATION and EXPERIENCE
D3 or S1 diploma. Minimum of three years of related progressive experience and/or training.
CERTIFICATES and/or LICENSES
K3 or other facilities management certification is desired.
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
FINANCIAL KNOWLEDGE
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office Suites (excel, word, powerpoint), Outlook, and intranet/internet. Ability to use work order system.
