Tenant Relation Supervisor - Plaza Semanggi

Job Role:

• Establish a conducive relationship with the Tenants, and carry out good service to the Tenants and customers.

Job Descriptions:

• Coordinate and establish relationships between tenants and management.
• Make a daily report related to complaints, input or absentee opening hours closed tenants.
• Make a questionnaire to evaluate management performance if it matches the expectations and satisfaction of tenants.
• Mediator between tenants and other tenants, or between tenants and management in solving problems.
• Provide information related to changes or mall operations that are running.
• Maintaining tenant databases (anchors, permanent tenants, temporary tenants) related to mall promotion activities.
• Monitor the condition of store displays, signage, music, cleanliness, and collect reports on the number of visitors.

Job Requirements:

• Minimum bachelor’s degree in Communication, Public relation or any related degree.
• Good understanding of business process of Mall, Policy and Procedure as well as business issues of the Company.
• Good interpersonal skills.
• Ability to make good, independent decisions and be able to effectively deal with stress.
• Well developed time management skills including the ability to identify, prioritize and complete tasks and projects in an effective and timely manner.
• Possess or quickly develop good negotiations and conflict resolution skills.
• Ability to understand, interpret and communicate Regulatory subject matters.
• Good Computer Skill, Microsoft Office, and English skill oral and written.