Account Manager Lead, East Java

Life at  Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team

The dynamic team provides you with the environment to grow and better your career.

Get to know the Role

Your job is to support our local sales team in growing, training, and monitoring the team to ensure that sales goals are exceeded. Also support to handle some top partners to have better relations and strategic partnership.

The Day-to-Day Activities

• Develop a strategy to enter new GrabFood segments to maximize resources as well as business opportunities to achieve targets.
• Identify, and build relationships/partnerships with top merchants and manage their performance and contribution to building the GrabFood merchant network.
• Monitoring day by day activity for the Account Management team to achieve their targets.
• Build, manage, and develop an Account Management  team by leading, coaching, supporting & motivating through technical & commercial knowledge, communication transparency, winning spirit, fighting resilience, and performance acknowledgment.
• Coach and provide necessary training and development for all subordinates to increase their capabilities, productivity, creativity, and motivation that will support both current functional goals and long-term business growth.
• Support City Lead to manage reporting sales and onground insight based on your sense or team insight.
• Be accountable for merchant activity such as (pitching,business review, solving merchant problem, and support their sales in Grabfood.
• Keep abreast of the market and industry situation and competitor activity in order to revise and develop strategies to meet market changes and merchants’ requirements.
• Develop and maintain a solid understanding of all products and services GrabFood offers.

The Must-Haves

• University graduate or higher education in business or relevant fields.
• Minimum 3-4 years experience in sales management with successful track records and a strong ability to develop winning teams
• Good understanding and experience of the relevant industries including payment products, customers, partners, and merchants.
• F&B industry background is an advantage.
• Local Malang person is an advantage..
• English is a plus.
• Microsoft Office skills are required (MS. Excel, MS. Word, and MS. PowerPoint) Grab Confidential and Proprietary.
• A team player but also able to work independently.
• Ability to build good relationships with merchants and match merchant needs and organization resources to grow the GrabFood business.
• Energetic, enthusiastic, and calm even in very dynamic and fast-paced working conditions.
• Excellent time management and communication skills with excellent leadership skills, even in under pressure condition

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.