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Bentuk pekerjaanCompany Overview: Hyatt Regency Green Bay is seeking a Banquet Event Manager. Did you know we are located in the in the heart of downtown and home of the Green Bay Packers? The hotel is minutes away from major sporting events, cultural activities, entertainment, museums, and attractions. We are the largest, full-service hotel in the market with 241 all-suite guest rooms and 80,000 square feet of space.
We believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing meaningful connections and memorable experiences. We are looking for a dynamic leader to join our fun, creative and innovative team.
Goals of the Banquet Event Manager: Effectively and proactively monitor the daily functions of the Events Department. This includes providing support and guidance to the banquet team, Sales & Events team, and the Event Setup Services floor team. This also includes working and communicating closely with all hotel departments to ensure a successful and effective event resulting in a positive guest experience.
Banquet Event Manager Detailed Description:
- Support and Manage the Events Department while working closely with the F&B and Operations Leadership team.
- Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys.
- Ensure thorough understanding with guests and other departments by reviewing Banquet Event Orders and having effective communication during Operations Meetings.
- Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications.
- Proactively review all staffing and equipment needs to ensure event success.
- Ensure coordination and execution of all events with Culinary, Stewarding, Sales/Events, Event Setup Services and Banquet Beverage
- Maintain a positive, high-energy attitude with a professional appearance.
- Develop innovative and creative décor for Banquet function space.
- Responsible for short and long-term banquet functions in the front and back of house.
- Supervise, empower, lead, coach and motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement
- Create an environment establishing the highest standards of quality service and ensure implementation through effective hiring, training development, promotion and continuous reinforcement.
- Administrative tasks may include the facilitation of scheduling, payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions.
- Perform daily walk-throughs in banquet department and all function spaces and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Ability to collaborate in developing ideas for special events and holiday functions
- Greet guests and have a presence on the floor when needed
- Foster an atmosphere where guests’ need, and satisfaction take top priority
- Ensure staff are consistent with guest service.
- On a day-to-day basis, monitor the service performance of the staff.
- Perform spot checks and enforce the service of all staff presentation and appearance is at or above standards.
- Correct any violation of standards through progressive discipline.
- Develop and update all operating manuals.
- Hold monthly departmental staff communications meetings.
- Actively participate in hotel meetings, departmental head meetings, food and beverage meetings, and other meetings as necessary.
- Foster a professional teamwork mentality among the staff and enforce a professional demeanor at all times with guests.
- Support implementation and reinforce hotel standards in food and beverage service and product presentation.
- Abide by all organizational policies and procedures.
Core Competencies:
- Being resilient – Rebounding from setbacks and adversity when facing difficult situations.
- Directs work – Providing direction, delegation, and removing obstacles to get work done.
- Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
- Ensures accountability – Holding self and others accountable to meet commitments.
Why Work for Hyatt?
- Discounted Room Nights for you, your friends and family
- Medical/Dental/Prescription/Vision Insurance
- Free Colleague Parking in Main Street Parking Garage
- Paid Time Off (PTO)
- Flexible Schedules
- 401(k) retirement savings with company match
- Free meals in our employee dining area
- Career Growth and Advancement Opportunities. Hyatt believes strongly in promoting from within.
Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
