Event Planning Manager

Join us for this incredible opportunity to be part of our Engineering team as a Miraval Austin: Event Planning Managerat Miraval Austin Resort and Spa located in Austin, Texas. Full-time  opportunities available! Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America’s Best Resort Spa and Texas’ Best Resort Spa by World Spa Awards!

We offer excellent benefits:

·         Free room nights, Discounted and Friends & Family Room Rates*

·         Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period*

·         401K with company match*

·         Generous Paid Time Off policy*

·         Paid Family Bonding Time and Adoption Assistance*

·         Tuition Reimbursement*

·         Free colleague meals during shift

·         Employee Stock Purchase Plan*

·         Access to resort facilities including spa services, programming, hiking trails and gym

·         Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

*Exact benefit package is contingent on status

The Role:  

As the Event Planning Manager, you will embody the ethos of the Miraval wellbeing brand, be a competent individual who has experience in events and the functions of a hotel.

The Event Planning Manager is responsible for planning and executing all aspects of assigned group events from contract through the onsite event. This individual works with all resort departments to execute all aspects of contracted retreats and mindful meetings. For the resorts that offer mindful weddings, this position also supports their success. The Event Planning Manager engages groups in the Miraval experience with the best available, revenue-driven culinary, programming and spa options.

Reporting to the Group Sales & Events Director, this position is a full-time salary position that is located at the resort.

Specific Duties: 

·         Serves as primary point of contact for all group business at Miraval and fully coordinates events so that guest experiences are consistent with what has been represented to our guests

·         Generates revenue through educating and selling Miraval Experiences that are engaging and embody our core values; primarily meetings, private meals, and programming

·         Assures that all event services are provided in a manner that exemplifies established quality standards and are in compliance with applicable regulations and requirements

·         Schedules hotel spaces, creates and publishes calendars and notices to ensure that guests, attendees, and hotel staff are informed of all group events, including programming

·         Interface with clients daily while on property and handle all staff introductions

·         Stays informed on the latest trends for activities and programs of competitors and guest demands

·         Daily tasks include, but are not limited to, conducting property tours, creating catering and sales portfolios (resumes), arranging AV and other meeting needs, creating collateral and menus, and communicating with other team members to ensure that scheduled events are run properly

·         Performs all tasks and provides services in compliance with policies, procedures, work instructions, training, codes of conduct, recognized best practices, safety laws and regulations.

·         Is familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

·         Demonstrates a positive attitude and acknowledges guests in a welcoming and friendly manner

·         Ensures that all confidential and financial data is maintained securely and handled in a discreet fashion

·         Participates in available training opportunities and applies learnings and newly identified best practices where possible

·         Makes suggestions to improve the delivery of guest services and identifies new business opportunities that will enrich the Miraval guest experience

·         Supports the team by anticipating and providing help as needed.

·         Responds to all complaints and problems in a positive manner and takes action to resolve

·         Shows concern by taking action to assure that our guests have a quality experience

·         Manage rooming lists, cut off dates, and attrition calculations in conjunction with the Sales & Events Coordinator.

·         Manages final group bill, deposits and final payment including World of Hyatt points and commissions

·         Prioritizes and follows through on all job-related duties.

·         Accurate assimilation and processing of banquet charges for accounting

·         Assist sales team in coordinating in-market sales trips or FAMS.

·         Source vendors for meeting services not in Miraval inventory including upcharge per SOP.

·         Conducts follow up post events

·         Assists/Conducts timely feedback sessions for Sales & Events Coordinator position

·         Possible seasonal taskforce opportunities

To be successful: 

·         Embraces the ethos and culture of the Miraval wellbeing brand   

·         University degree or diploma qualification in Sales or Marketing and/or Hospitality or Tourism Management or industry experience equivalent   

·         Previous experience in hotel event management or similar   

·         Minimum 3 years’ experience within a 4–5-star hotel sales environment   

·         Understands that the Miraval clientele may vary from traditional hotels in regard to target audiences, size of group and intention of visit 

·         Excellent emotional intelligence   

·         Effective as a team player within the Sales Department, as well as the hotel in general 

·         Ability to easily and willingly adapt to a change of policy, procedures, and work environment   

·         Ability to Create detailed and complete event orders to communicate event setup, AV needs, F&B needs, and programing

·         Understands how to communicate thru a group resume to convey all event needs

·         Understands how to manage event orders, group resumes, and the distribution to services teams

·         Experience conducting and planning site tours and visits

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As part of the Hyatt and Miraval family, we offer a complete benefits package including:

·         iAm Days to spend a paid 8 hours experiencing Miraval, twice per year

·         Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth

·         Health, dental, and vision benefits after only 30 days of employment!*

·         Complimentary daily colleague meals

·         Competitive wages

·         Generous Paid Time Off program

·         Retirement Savings Plan with company match*

·         Employee stock purchase plan

·         Discounted and FREE Hyatt Hotel nights*

·         Access to resort facilities (fitness center, spa, and programming)

·         *Full-Time Colleague Only: Health, dental, and vision benefits, Free Hyatt Hotel nights