Baru Call Center Staff

Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to Senior Manager, Customer Relationship Manager, this position is responsible to perform handling inquiry and transaction through Call Center for client and agent from channel Agency and Partnership Distribution including:

• Coordinate with other related units/departments to acquire a resolution for each client and agent inquiry/transaction.
• Ensure and handle every client and agent question received and resolved in accordance with applicable regulations.
• Socialize My SunLife and My Sun Advisor to make it easier for clients and agents when they need information or make transactions on their policy.
• Ensure that all handled cases are well documented in accordance with the standard and procedures.

Job Category:

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