Call Center Officer (24X7)

RESPONSIBILITIES:

1. Handle inbound and outbound customer calls in timely manner
2. Comprehend scripts regarding products and services. The candidate must be able to use these scripts while communicating with customers as a reference
3. Build positive relationships by ensuring that all inquiries, cancellations and confirmations are handled appropriately
4. Create and maintain daily report and refinement actions taken while providing recommendation considering improvements

REQUIREMENTS:

1. Fresh graduates are welcome
2. Minimum Bachelor Degree in any discipline
3. Bahasa Indonesia and English are mandatory. Mandarin speaking are preferable
4. Willing to be working in shifts schedule
5. Good speaking articulation