Alamat- Research required information using available resources.
- Route calls to appropriate resource.
- Keep equipment operational by:
- Following established procedures.
- Reporting malfunctions.
- Answer inquiries by:
- Clarifying desired information.
- Researching, locating, and providing information.
- Keep records of all conversations in our call center database in a comprehensible way.
- Complete call logs.
- Inform clients by:
- Explaining procedures.
- Answering questions.
- Providing information.
