Certification Program Manager

Temen Bulu, a burgeoning platform dedicated to dog lovers and owners across Indonesia, is seeking a Certification Program Manager to spearhead our efforts in establishing a benchmark of excellence within the dog community. This role involves developing, managing, and overseeing a Certification Program that recognizes and validates high-quality, pet-friendly services and products. If you have a passion for improving the lives of pets and their owners and possess a keen eye for quality, join us in setting the gold standard in the pet industry.

Key Responsibilities

• Design and implement the Temen Bulu Certification Program, establishing criteria that reflect the highest standards of quality and dog-friendliness.
• Could you collaborate with industry experts to ensure certification standards are robust, credible, and aligned with best practices
• Manage the certification process from application to approval, including conducting evaluations and audits of potential certificates.
• Develop relationships with stakeholders, including pet-friendly businesses, product manufacturers, and service providers.
• Create and deliver training and support materials to help businesses meet and maintain certification standards.
• Work closely with the marketing team to promote the Certification Program and highlight certified entities.
• Regularly review and update certification criteria to reflect industry changes and consumer expectations.

Qualifications

• Bachelor's degree in Business Administration, Quality Management, Animal Sciences, or a related field.
• Proven experience in program management, quality assurance, or a related field, preferably within the pet industry or Certification Programs.
• Strong project management skills with a track record of successfully launching and managing programs.

Skills:

1. Program Development and Management:

• Strong project management skills, with the ability to oversee the certification process from development through implementation and evaluation.
• Ability to design and implement certification criteria that reflect high standards of quality and dog-friendliness.

2. Stakeholder Engagement:

• Exceptional communication and interpersonal skills to effectively collaborate with industry experts, pet-friendly businesses, product manufacturers, and service providers.
• Skill in building and maintaining relationships with a wide range of stakeholders.

3. Analytical and Problem-Solving:

• Analytical mindset with the ability to conduct thorough evaluations and audits of potential certificates.
• Strong problem-solving skills to address challenges and continuously improve the Certification Program.

4. Leadership and Team Management:

• Excellent leadership and organizational abilities to manage the Certification Program team.
• Experience in leading cross-functional teams and fostering a collaborative work environment.

5. Marketing and Promotion:

• Knowledge of marketing strategies to promote the Certification Program and highlight certified entities.
• Ability to work closely with the marketing team to develop promotional materials and campaigns.

6. Technical Proficiency:

• Proficiency in digital tools and platforms relevant to program management and data analysis.
• Familiarity with content management systems (CMS) for creating and managing online certification materials.

7. Education and Training:

• Ability to create and deliver training and support materials to help businesses meet and maintain certification standards.
• Experience in developing educational content and programs for various audiences.

8. Regulatory Knowledge:

• Understanding of the regulatory environment related to pet care and animal welfare.
• Ability to ensure that certification criteria comply with industry regulations and best practices.