Contact Center Agent

PT. Telmark Integrasi Indonesia is a leading BPO Service company dedicated to providing exceptional customer service and support to our clients. We are committed to delivering high-quality solutions and ensuring customer satisfaction.

Requirement:

• Experienced Contact Center (Inbound & Multichannel) Min. 1 year
• English Proficiency (Holding Min. Intermediate Certification From Reputable English Course)
• Excellent Communication Skill
• Have Knowledge in Basic IT/MobileApps
• Willing to Work in Shifting Schedule (24 Hours Shifting Time & Public Holiday)

Job Description:

• Handle Inflow From Inbound call/WA Chat/Email/Web Form From Users
• Provide accurate information about products/services,and policies
• Deliver Service Excellence Based on SOP
• Maintain accurate records of customer interactions and transactions in the CRM system
• Achieve target and KPI Agreed