Key Responsibilities:
1. Customer Relationship Maintenance:
- Responsible for building and maintaining positive relationships with existing customers to understand their logistics needs and business goals.
- Communicate regularly with customers to ensure they are satisfied with the company's services and to address their questions and concerns.
2. Customer Satisfaction Management:
- Monitor customer satisfaction, collect feedback, and take steps to improve the customer experience.
- Assists in resolving customer complaints to ensure issues are resolved promptly and to prevent future issues.
3. Business Re-development:
- Drive increased sales and business growth by developing a deep understanding of customer needs and identifying cross-sell and upgrade opportunities.
- Work with the sales team to develop account maintenance plans to ensure long-term stability and growth of customer relationships.
4. Data Analysis and Reporting:
- Collect and analyze customer data to understand customer demand trends and behavioral patterns.
- Generate regular reports on the progress of customer maintenance and business redevelopment.
5. Collaboration and Teamwork:
- Work closely with the Marketing, Sales and Logistics teams to ensure customer needs are met and provide a consistent customer experience.
- Participate in internal training and knowledge sharing within the company to continuously improve the team's comprehensive capabilities.