Customer Service

Responsibilities

• Answer questions & resolve customer issues (phone, email, chat).
• Provide accurate & friendly information about products & services.
• Build positive & professional relationships with customers.
• Listen & understand customer needs & concerns.
• Offer solutions to resolve customer issues.
  

• Bachelor's degree in English Literature or a related field.
• English fluent
• Excellent written and verbal communication skills in conversation.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong Customer Service orientation.
• Proficiency in Microsoft Office and other relevant software.