Customer Service (Assistant Manager)

Requirements:

• Candidate must possess at least a Bachelor’s Degree, any field.
• English Fluency is a must.
• Age preference within 28 – 35.
• At least 7 year(s) of working experience in Shipping and Logistics Field.
• Good Communication Skill; Orientation to details; Customer Focus; Strive for continuous improvement.
• Familiar with Trade Agreement rules and Indonesia Customs Regulation and Process

Responsibilities:

• Lead the team to drive continuous improvement, monitor team performance against KPIs and targets and take corrective actions as required. 
• Actively work together with other functions especially Sales and Trade and Marketing to ensure the easiest and most professional experience possible for our customers.
• Provide strong leadership to the team and groom and develop team members to become a professional and customer-first Customer Service team.
• Resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction.
• Resolve problems that affect the service, efficiency, and productivity of the Customer Service associates.
• Ensure to provide 24/7 support of exceptional Customer Service.