Customer Service

Job Descriptions:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/Customer Service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications:

• Experienced as a Customer Service for 2 years
• Experienced in a senior customer-service role
• Strong attention to detail and a knack for process improvement
• Excellent verbal and written communication skills
• Strong understanding of Customer Service best practices and standards
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Strong organizational skills and ability to prioritize tasks