Customer Service Operation

Responsibilities

• Have a deep understanding of all Akulaku and its product knowledge
• Prepare proper and accurate special complaints handling (in accordance with standard workflow and SLA) with fast speed
• Responsible for communicating with customers by telephone or email: provide accurate and complete information to the customer
• Record and maintain databases related to customer complaints (inquiries, comments, complaints, and action taken)
• Responsible for collaborating and escalating unsolved issues to stakeholders
• Support a culture of continuous improvement by analyzing the root cause of customer complaints, then providing feedback to related stakeholders
  

• Diploma Degree (D3) or Bachelor's Degree, any major
• No year of work experience required, but preferably someone with work experience as Customer Service in E-commerce/Financial Technology company
• Understand Bahasa Indonesia and basic English (daily conversation and able to write + read English documents) are mandatory
• A person who has good communication skill, attention to detail, high motivation to acquire new knowledge and skills
• Able to adapt effortlessly to fast-paced environments and work in a team