Customer Service Operations Intern

Why Join Us?

The shipper is on a mission to invent a new standard for online shipping in Indonesia. We have assembled the largest asset-light delivery network to make shipping simple, reliable, and cost-competitive. With over 17,000 islands, 2,500 logistics providers, and a fast-growing e-commerce market, Indonesia is one of the most challenging markets to build a great online shipping experience and we are primed to be a part of the solution. We are privileged to have some of the best global investors including Lightspeed, Y Combinator, Sequoia Capital India, DST Global Partners and others. We are looking for passionate and outstanding individuals to join our team.

What will you do:

• Support for general operational requests/inquiries (e.g. handover, package tracking, order tracking/status).
• Act as point contact for operational requests/inquiries. 
• Monitor inbound and outbound order progress.
• Provide reports to relevant stakeholders/clients and/or respond to update requests from clients/internal stakeholders.

What are the requirements:

• Fresh graduate from any major.
• Having experience as Customer Service Intern/Admin Support Intern will be an advantages.
• Having great Excel skils.
• Having good communication skills.
• Willing to be placed in Warehouse Kapuk, Jakarta Utara

Additional Information:

• Working days & hours based on operational schedule 
• Internship period 6 months. 
• Paid internship.