Desk Collection

Responsibilities:
Proactively manage a portfolio of delinquent & current accounts, contacting customers via phone, email, and mail to facilitate timely payments.
Utilize negotiation and persuasion skills to establish payment arrangements and resolve outstanding balances.
Monitor payment schedules and follow up with customers to ensure compliance with repayment agreements.
Document all customer interactions and maintain accurate records of collection efforts.
Communicate with multiple functions in the team to ensure holistic collection effort.
Provide customer service by addressing inquiries and concerns regarding payment options and account status.
Requirements:
D3 or equivalent required (higher education level is a plus); experience in related field is preferred.
Strong interpersonal and communication skills, with a desire to learn and grow in a customer-facing role.
Basic understanding of financial concepts and terminology.
Ability to work collaboratively in a team environment and take direction from senior staff members.
Proficiency in Microsoft Office Suite and willingness to learn new software systems.
Strong attention to detail and organizational skills, with the ability to prioritize tasks effectively.