E-Commerce Manager

We are seeking an experienced and driven E-Commerce Manager to oversee our online sales. The ideal candidate will have a strong background in e-commerce operations, digital marketing, and sales strategies. This role requires excellent leadership skills, the ability to analyze data, and a deep understanding of the e-commerce landscape.

Responsibilities:

1. Develop and implement e-commerce strategies to drive sales and growth in the Indonesian market.
2. Manage the company's online store(s) and third-party marketplace accounts, ensuring product listings are optimized for maximum visibility and sales.
3. Monitor and analyze key performance metrics, such as traffic, conversion rates, and customer acquisition costs, to identify areas for improvement.
4. Collaborate with cross-functional teams, including marketing, product development, and customer service, to ensure alignment and support for e-commerce initiatives.
5. Stay up-to-date with industry trends, competitor activities, and emerging technologies in e-commerce, and recommend strategies to maintain a competitive edge.
6. Develop and execute digital marketing campaigns, including email marketing, social media advertising, and search engine optimization (SEO), to drive traffic and sales.
7. Manage relationships with external partners, such as logistics providers and payment gateways, to ensure smooth operations and customer satisfaction.
8. Lead a team of e-commerce specialists and coordinators, providing guidance, training, and performance feedback as needed.
9. Ensure compliance with local regulations and best practices for e-commerce operations.
10. Prepare regular reports and presentations for senior management, summarizing key metrics, trends, and strategic recommendations.

Qualifications:

• Bachelor's degree in business administration, marketing, or a related field.
• Minimum of 5 years of experience in e-commerce management or digital marketing.
• Proven track record of driving sales and revenue growth through e-commerce channels.
• Strong analytical skills, with the ability to interpret data and draw actionable insights.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and levels of the organization.
• Familiarity with e-commerce platforms (e.g., Lazada, Tokopedia, Shopee etc.,) preferred.
• Fluency in Bahasa Indonesia and English required.