Event Operations Specialist, Asia Pacific - 9 Month Contract

Job Description

• Experience in setup and execution of virtual webinars and webinar platform
• Experience with set-up/update of campaign metrics reporting and/or with reporting on event delivery impacts
• Experience with Marketo, SFDC and Tableau preferred
• Program management / project management
• Ability to work independently
• Execution-minded
• Comfortable with data analysis and able to use data to make recommendations and drive decisions
• Detailed planning, time management and organizational skills.
• Exceptional written, verbal, and interpersonal communication skills.
• Positive, proactive attitude, with ability to always exercise great judgment.
• Ability to work in a highly ambiguous environment.

Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. To meet the growing demand for AWS Services across the globe, we need exceptionally talented, bright, and driven people. If you have excellent organizational and communication skills, a passion for working in a fast paced, dynamic environment and a desire to provide exceptional customer service, we would like to speak with you! Here's your chance to join our Training & Certification team working in the highly visible role of Event Operations Specialist - Asia Pacific.
In this role, the successful candidate will own the operational excellence including execution, stakeholder management, and success of Training & Certification (T&C) Sales-led Events throughout APAC. They will implicitly earn trust internally focusing on building core relationships with a broad range of teams within the T&C organisation. They will have the focus and detail to coordinate, build and deploy events through various webinar platforms (including GTW/Cisco Webex) with the reporting, structure and mindset to demonstrate the impact to the business in partnership with the operations and marketing teams.
Key Responsibilities includes:

• Manage mass scale events across Asia Pacific including the schedule, build, execution and evaluation
• Educate stakeholders on event guidelines and best practices
• Provide progressive updates to the business on registration and attendance activities and ensure the systems are updated with event data
• Manage requests in a timely manner
• Develop new processes and formats to address business needs and increase output
• Manage escalations and issues arising from the webinar platforms themselves
• Managing and building sustainable reporting cadences on aspects such as attendance, C-Sat and engagement
• Liaising with key stakeholders including Operations, Marketing and webinar partners to ensure delivery of the webinars
• Knowledge and/or hands-on experience with a Learning Management System (LMS).
• Knowledge/Understanding of Cloud Computing and/or AWS will be considered a bonus

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.