Guest Relations Manager Of Japanese Affairs

Job Description For Guest Relations Manager of Japanese Affairs

Hotel Name
Company Description
Fairmont Jakarta
Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.
Job Description
Guest Relations Manager of Japanese Affairs
As a Japanese-Speaking Guest Relations Manager at [Hotel Name], you will play a crucial role in ensuring an exceptional guest experience for our Japanese-speaking clientele. This position requires fluency in Japanese, strong interpersonal skills, and a deep understanding of Japanese culture and hospitality standards. You will be responsible for managing and enhancing the overall Guest Relations program, ensuring that every guest receives personalized and attentive service.
Employment will be under local contract.
What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Japanese Guest Relations: Act as a primary point of contact for Japanese-speaking guests, providing personalized assistance and addressing their needs throughout their stay. Create a welcoming environment for Japanese guests, ensuring cultural sensitivities are respected and met.
• Communication: Fluent communication in Japanese and English is essential.
  Liaise between Japanese-speaking guests and various hotel departments to fulfill special requests and preferences.
• Cultural Understanding: Demonstrate a deep understanding of Japanese customs, traditions, and etiquette to anticipate and fulfill guest expectations. Provide cultural insights to the hotel staff to enhance overall service quality.
• Problem Resolution: Proactively identify and resolve guest issues to ensure a seamless and enjoyable stay. Handle guest complaints effectively, aiming for swift and satisfactory resolutions.
• VIP Services: Coordinate special arrangements for VIP Japanese guests, including airport transfers, personalized amenities, and exclusive experiences.
• Training: Conduct training sessions for hotel staff to enhance their awareness of Japanese customs and preferences. Ensure that the entire team is aligned with the hotel's commitment to exceptional Japanese guest service.
• Guest Feedback: Collect and analyze feedback from Japanese guests to identify areas for improvement. Implement strategies to enhance overall guest satisfaction and loyalty.
• Collaboration: Collaborate with other departments, including front office, concierge, and F&B, to ensure a cohesive and seamless guest experience.

Qualifications
Your experience and skills include:

• Fluency in Japanese and English (written and spoken).
• Proven experience in a similar role within the hospitality industry.
• Strong interpersonal and communication skills.
• In-depth knowledge of Japanese culture and customs.
• Exceptional problem-solving and conflict resolution abilities.
• Detail-oriented with excellent organizational skills.
• Ability to work flexible hours, including weekends and holidays.

Additional Information
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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