Guest Service Agent

- Greet and welcome guests in a friendly and professional manner upon their arrival

- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process

- Provide information about hotel facilities, services, and local attractions to guests

- Handle guest inquiries, requests, and complaints promptly and courteously

- Maintain a neat and organized front desk area, ensuring a welcoming atmosphere

- Process payments and maintain accurate records of guest transactions

- Collaborate with other hotel departments to ensure guest satisfaction and resolve any issues that may arise

- Follow all safety and security procedures to maintain a safe environment for guests and staff

- Uphold the hotel's high standards of customer service and professionalism at all times

- Previous experience in a customer service role, preferably in the hospitality industry

- Excellent communication and interpersonal skills

- Strong problem-solving abilities and the ability to handle difficult situations with patience and professionalism

- Proficiency in using computer systems and hotel software

- Ability to work in a fast-paced environment and multitask effectively

- Flexibility to work shifts, including evenings, weekends, and holidays

- High school diploma or equivalent

- Mandarin / Chinese Speaker will be advantage