Guest Service Agent

Job summary
Greet guests and assist with check-in/outHandle guest inquiries and concernsProvide accurate information about hotel facilities
Job seniority: entry level
Responsibilities
• Serve as a liaison between guests and other departments• Manage reservations and room assignments efficiently• Coordinate with housekeeping for guest room preparation• Address and resolve guest issues and complaints• Handle guest payments and maintain accurate records• Work collaboratively with other departments• Attend staff meetings and training sessions
Requirements
• Previous customer service experience, preferably in hospitality• Fluency in Mandarin or Korean (written and spoken)• Strong interpersonal and communication skills• Attention to detail and ability to multitask• Familiarity with hotel management systems• High School Diploma or equivalent• Additional education in hospitality or related field is a plus
Key Skills Needed
• Fluency in Mandarin or Korean• Strong interpersonal and communication skills• Attention to detail• Ability to multitask• Familiarity with hotel management systems
Benefits
• Opportunity to work with international employees• Opportunity to develop your career at Accor• Opportunity to join development program• A Bienvenue Card - offering a special rate for employees