Head Of Enterprise Risk Management

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Germany and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We’re looking for a Head of Enterprise Risk Management to reinforce the team in our Darmstadt office!

The Head of Enterprise Risk Management Europe, is responsible to the Chief Legal Officer, Serco Europe for leading the implementation and delivery of Serco’s defined Enterprise Risk Management (ERM) approach including robust Risk Management, assurance, and business continuity frameworks across the Europe Business Unit and Sectors.

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity

Role Responsibility

Are you looking to secure a career in a public sector environment? We would love to hear from you! 

As Head of Enterprise Risk Management your responsibilities :

Risk Management

• Proactively provide the Europe Senior Leadership Team (SLT) with professional Risk Management advice, in support of the UK&E Divisional Strategy and Serco Risk Management standards.
• Ensure that the Europe BU complies with risk policy, Risk Management framework, standards, procedures, and key controls.
• Coordinate, drive and manage the BU risk register and associated actions. Including annual validation of the BU risks, monthly review of BU material risks and of emerging risks from Contract risk registers, and periodic review of BU risks with their respective SLT sponsors and SME owners.
• Support the Sector leadership teams and contract directors through providing local Contract Management Teams and Risk Champions with coaching and guidance on Risk Management best practice, ensuring that all material risks are identified and analysed within Contract risk registers and that appropriate controls and mitigating actions are managed and monitored.
• Support the BU to assess risks in a consistent manner in line with Serco Risk Management standards.
• Highlight any Risk Management learning or capability gaps within the Contract Management Teams, Risk Champions and ELT to the Head of ERM, UK&E and/or Risk Manager, UK&E to enable training provision.
• Drive action-focused risk reporting through the monthly DPR and BUPR process.
• Respond to any change in Divisional Risks by assessing the impact of that change within the BU risks.
• Escalate any Risk Management concerns or emerging risks to Chief Legal Officer, Europe MD, sector MDs and Head of ERM, UK&E.

Assurance

• Proactively provide the ELT with professional assurance advice, in support of the UK&E Divisional Compliance Assurance Plan (CAP).
• Lead Assurance in the Business Unit and support the ERM journey by achieving appropriate consensus throughout the BU and its leadership for the development and implementation of the CAP to support management of material risks.
• Support the measurement of Key Performance Indicators for Assurance across the BU, in order to challenge and hold the business to them, including through the monthly DPR and BUPR reporting process.
• Support the delivery of the risk-based CAP and implementation of key risk mitigating controls across the BU in support of the Bi-annual divisional Compliance Statement.
• Support the process of Assurance reporting - timely & accurate with value-add analysis of themes, findings, actions, and good practice to enable informed business decisions/change and sustainable fixes across the BU.
• Support Contracts in advance of, and during, any external audits and retain oversight of 1^st line inspections.
• Coordinate the annual Risk & Controls Self-Assessment exercise across BU, including chasing responses to the survey and following up with Contracts around any resulting gaps/action plans.
• Act as the first point of contact for the BU in progressing open/overdue actions and liaison with Subject Matter Experts for additional support and prompt closure/escalation of overdue actions.
• Engage and collaborate with other assurance providers and relevant functions (Group Internal Audit, Risk, Investigations, Legal, Financial Assurance, Ethics Compliance etc) in order that any issues and emerging themes and findings are appropriately responded to.

Business Continuity

• Proactively provide the ELT with professional business continuity and major incident advice, in support of the UK&E Divisional Strategy and Serco business continuity standards
• Ensure that the BU and Sectors comply with business continuity policy, framework, standards, procedures, and key controls.
• Support the Sector leadership teams through providing Contract Management Teams and Business Continuity Champions with coaching and guidance on business continuity best practice, ensuring that all Contracts and Functions have completed a Business Impact Analysis (BIA) and Business Continuity Plan (BCP) in line with the UK&E templates, and that the documents remain current and reviewed at least annually.
• Support the Sector leadership teams in ensuring that the Contracts and Functions within the BU to validate their BCPs on an annual basis through a formal exercise, with lessons learned and actions captured and tracked to completion.
• Alongside the Sector leads, support the Contracts and Functions within the BU with any BC incidents, including de-brief of incident and lessons learnt activity.
• Coordinate, drive and manage the BU ELT approach to Major Incident Response, ensuring a Major Incident Management Plan is in place, with all members of ELT trained in the response outlined within the plan. Ensuring that the Plan is reviewed and exercised at least annually, and that it provides tactical support to the Contracts and escalation to Divisional Crisis Management as appropriate.
• Highlight any business continuity or incident management learning or capability gaps within the Contract Management Teams, Business Continuity Champions and ELT to the Head of Business Continuity, UK&E to enable training provision.
• Escalate any business continuity concerns to Europe MD and Head of Business Continuity, UK&E.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Germany and around the world.

Successful Candidate

Essential technical and professional skills, knowledge and qualifications:

• Professional qualifications desirable: Certificate or Diploma from IRM
• Professional qualifications desirable: Internal audit, finance, and business continuity qualifications - IIA & ACCA / CIMA / BCI
• Professional membership of associated bodies (IRM, IIA, BCI)
• Strong working knowledge of Risk Management, assurance, and business continuity.
• Highly developed creative skills to resolve complex problems and/or identify alternatives where established procedures may not exist.
• Proven exceptional learning agility with a keen desire to support the learning of others.
• Ability to demonstrate decisiveness and sound judgement in a consistent basis.
• Influencing and conflict resolution skills.
• Self-starter with the ability to work under own initiative.
• Ability to plan own workload with the ability to meet tight timeframes.
• Strong problem-solving skills with common sense approach to complex issues.
• Proven ability to manage long term projects to successful completion.
• Ability to work and prioritise workload in a highly pressurised environment within tight timescales.
• Able to confidently present and facilitate workshops.
• Excellent written and verbal skills – able to translate Risk Management techniques in layman terms.
• Strong proficiency in MI production, creation of briefing packs and documentation
• Ability to work independently and cooperatively with internal and external governance team members.
• Language capabilities required: fluent in English and in German. French desirable but not essential

Additional / special features of the role 

• Travel (Europe) is expected and sometimes may need to be at short notice.

Package Description

Excellent Salary 

Corporate Benefits Package 

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here. 

Serco European Agencies