It Delivery Head - Banking Industry

Requirements:

• Min Bachelor's degree in IT or similar

• Have a minimum of 7 years experience

• Have experience and in-depth knowledge of IT Services and understand ITSM and ITIL concepts

• Have deep experience regarding daily IT operations, both in managing routine work and monitoring systems

• Have experience in IT asset management

• Good leadership skills in managing large and diverse teams

• Have strong analytical skills and can present results in the form of an executive summary

• Have good communication and collaboration skills

• Have strategy alignment & building competencies Customer focus & attention to detail, IT Service management (ITSM) and IT Service library (ITIL)

Job Descriptions :

• Manage the IT Service Operations, IT Service Support and IT Service Recovery management units with a core team of around 15 people and also managed service and outsourcing teams

• Responsible for preparing, measuring and analyzing IT services based on agreement with the application owners and business users.

• Ensure IT services run according to the SLA set through routine activities, monitoring and escalation by DCO, NOC, SOC and Cloud Operations

• Develop and determine measurement limits for the availability of supporting IT services, both for infrastructure (example: CPU, memory and disk measurements) and application services (example: transaction success/failure, latency and the like).

• Develop, test and carry out activities related to backup, restore and service recovery

• Responsible for managing IT assets

• Management
• Process Management
• Project Management
• Information Architecture
• Information Technology
• Business Requirement Gathering
• Business Operations
• Vendor Management

SIGMATECH is collaborative, progressive, energetic, innovative and open.

SIGMATECH has established itself as the trusted partner for use in mission-critical applications and service clientele from SME to 500 Fortune company.

Benefits and perks of working with us include:

Compensation: Competitive salaries
Lifestyle: Casual dress code
Progression: Professional development (Webinars & Prime Class)
Welfare: BPJS, Private Insurance, Transport Allowance