It Helpdesk Application Support

Responsibilities:

• Responding to queries on the phone, via email, in person, or through remote access.
• Training application on computer users.
• Running reports and analyzing common complaints and problems.
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
• Testing new technology.

Academic Requirements:

• Candidate must possess at least Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.

Technical Skills Requirements:

• At least 3 Year of working experience as IT Helpdesk/IT Helpdesk Application Support.
• Having good knowledge in Computer Network, Hardware & Software Troubleshooting.
• Having good knowledge in Microsoft Visual Studio, .Net, Javascript, Microsoft SQL Server (Database, Integration Services, Analysis Services, Reporting Services) is a plus.
• Able to use Microsoft Word & Microsoft Excel.
• Having good communication skill.
• Required languages: Bahasa Indonesia (active) & English (passive).

Other Requirements:

• Owned private motorcycle.
• Able to work in under-pressure condition.
• Willing to travelling.