It Helpdesk

Requirements:

• Degree in Informatics Technique, Information Systems, or Computer Engineering
• Minimum 1 years working experience as IT Service Desk or in a similar role.
• Proven experience of working as an IT Service Desk Technician or Help Desk Specialist or relevant role.
• Solid track record especially in FMCG/Consumer Goods Industry
• Able to work well under pressure with an ability to multi-task, by using good time management techniques.
• Able to learn quickly for new applications/systems.
• Excellent communication and interpersonal skills.
• Good understanding of ITIL best practices
• Good working knowledge of POS, infrastructure, ticketing system/call centre.
• Good understanding in network, cloud, server, storage, virtualization, etc.
• Keen attention to detail.
• Strong documentation skills.
• Good analytical and problem-solving skills.
• Dynamic, active, and target oriented.
• Good medical record
• Proficiency in English language and Bahasa Indonesia is essential to communicate with local dan global team.