It Support

Job Description

• Provide single contact of service enquiries and day to day support on all issues and requests related to the system and the services, including operation support ,technical advice, problem resolution, escalation, incident management, problem management and security management
• via telephonic/web/email/fax enquiries.
• Logging of service calls and documentation of all user requests and incident/problem resolutions.
• Escalate problems to 2nd and 3rd level support with agreed SLA if necessary.
• Trouble shooting PC hardware, notebook,PDA, Printer/print server,MS win, internet browser,standard microsoft software,lotus notes clients and other inhouse application problems
• Able to work shift including weekends and public holidays.

• Male
• Max age 30 years old
• Diploma in computer science/electronics/IT or equivalent.
• Have worked in related field for min 1 years in customer service/call centre