For the role of Technical Support, we are searching for applicants who possess strong interpersonal skills in addition to technical proficiency. Along with to other responsibilities, Technical Support staff members help the roll-out of new applications and debug technical problems.
Additionally, Technical Support staff members must write documentation, speak with clients directly, and perform other tasks that call for great written and verbal communication.
Technical Support Responsibilities:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.